How this works
Sign up using your Google, Facebook or email account. Go to Account/Profile and tell us about yourself.
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Log in with your credentials. List your items with a click → LIST STUFF. Rentcraze partners with STRIPE for secure payouts. Use your existing STRIPE account or sign up for a STRIPE account in the Accounts/Payout Settings. Alternatively, you can fill in your details on the CONTACT US form; write a directive (Send my check to the following address) and receive your payment by Check mailed to your physical address.
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and let YOUR POSSESSIONS PAY FOR YOUR PASSIONS®️
LISTING
BASICS LOCATION PHOTOS DISCOUNTS TAXES PROMOTION CUSTOMIZE SUBMIT YOUR LISTING GETTING PAID EDITING YOUR LISTING NOTIFICATION COMMUNICATION CANCELATION-L BOOKING EXPIRATION SECURITY DEPOSIT REVIEWS by LISTER
- Log in → LIST STUFF and follow the prompts.
- Name: Boots, bike, saw....
- Category: Mountaineering, Recreation, Equipment .......
- Summary: Describe the item (overview, compatibility, best use etc.).
- Price: This is the Base Price that applies to the entire year. You can apply a separate price for weekends in the DISCOUNTS section. You can customize the price on a day-to-day basis in CUSTOMIZE (last item on the list).
- Brand: Helps in quick search filters
- Model: Helps in quick search filters
- Size: Mostly for gear and boots
- Category: Construction, Equipment, Mountaineering etc.
- Delivery Available: If you offer delivery, → check box.
- Delivery Notice: How much notice do you need to ensure timely delivery. This is the minimum notice required, (a booking made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
- Delivery fee covers Drop off and Pick up of item from delivered location.
- Delivery Times: Enter the available WEEKDAY and WEEKEND delivery times. For convenience, these times are applied to the entire year. You can customize the delivery time on a day-to-day basis in CUSTOMIZE INFO (last item on the list, click on day). A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am.
- Delivery radius: How far can you deliver?
- Pick Up Times: Enter your available WEEKDAY PICK UP TIMES. For convenience, these times are applied to the entire year. You can customize the Pick up Time on a day-to-day basis in CUSTOMIZE (last item on the list, click on day).
- Pick Up Times: Enter your available WEEKEND PICK UP TIMES. These times are applied to all weekends. You can customize the Pick up Time on a day-to-day basis in CUSTOMIZE (last item on the list, click on day).
- Booking Type Choice: REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the Booking. GUESTS BOOK INSTANTLY- it's accepted by you automatically as soon as it's booked by renter.
- Status: The default listing status is ACTIVE. Use INACTIVE choice if you want to temporarily suspend the listing. When you are ready to relist, go ACTIVE.
- Upload the product Operations Manual (PDF).
- Address for geolocation and Sales Tax allocation. Enter Number, Street, City (select full address from geolocation suggestions). This is the address where the renter will pick up the item and will appear on the listing.
- Upload relevant pics from Camera or Gallery.
- Offer weekend rates, weekly and monthly discounts. You can offer either a weekly discount or a monthly discount. You cannot offer both simultaneously. These will apply throughout the listing.
- Sales Tax is calculated automatically based on the location of the item.
- You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility. If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax. However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns. You will be issued a Form 1099 showing your income. Please consult a tax professional to assist you with your tax obligations.
- Periodic specials. If you offer a promotion from Jan 5th thru Jan 10th, it applies to dates listed in the offer. If a member books it from the 3th to the 7th, the discount applies to Jan 5th and 6th.
- Click on date to pull up table. This customized information is visible in the item listing description to all users.
- Customize price/status: Individual day prices, delivery and pick up times.
- Manage Time: Designate when the item can be picked up/delivered (10am,11am etc.), on a day-to-day basis.
- The Price and Times you enter here will supersede the times/price entered in BASICS for the specified day(s). If you change the Delivery Time and leave the Pick up time blank, the original Pick up times entered in BASICS will be shown.
- It will appear in MY LISTINGS for future editing.
- Option 1: rentCraze® partners with STRIPE for PAYOUT payments. When you finish listing your first item, go to ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account. Payment is released 24 hrs. after member returns item. It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account. All transactions are conducted through STRIPE.
- Option 2: Send us your directive through the rentcraze CONTACT US link and receive the payment by Check, mailed to your physical address (same address as your profile).
- →MY LISTINGS and make your changes. For ease, you can also make changes to your listing on the platform using the edit button. This functional button only appears on your own listing(s).
- When a user requests to book your listed item, you will get a PUSH NOTIFICATION. Go to BOOKINGS/RECEIVED to ACCEPT /DECLINE the booking. If you DECLINE, please be courteous and give the renter an explanation through the Chat box for that BOOKING REQUEST. If you selected INSTANT BOOKING option for your listing, you will receive a notification of your pre-accepted booking.
- You can communicate with the renter through BOOKINGS/RECEIVED/ALL chat box. If you have more than one booking, select the chat box corresponding to the booking. The renter will receive a notification asking them to check their BOOKINGS/SENT chat box for updates. Each booking has its own dedicated chat box. If the Renter rents through the website, the lister will receive a notification on his phone and accept/decline the request through the APP BOOKINGS/RECEIVED. However, to communicate/message with the Website Renter, the lister will have to log on to their account through the website. Each time a wesite renter sends a message, the lister will receive a NEW MESSAGE from renter. This is a WEBSITE BOOKING, log into your website/Mobile friendly site to view and respond to message.
- Cancelation: Renter has the option to cancel their booking before it’s accepted by you in the BOOKINGS/RECEIVED module. The transaction will be voided.
- You cannot decline a BOOKING after it has been accepted by you. If under extreme circumstances, you need to to Decline the BOOKING, you need to inform the RENTER immediately so they are not waiting for pickup/delivery. Please consult the Cancelation policy for charges that may apply. You need to contact contact@rentcraze.com or go to your dashboard→ACCOUNT/CONTACT US to proceed.
- Refusal: If you refuse the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately through your dashboard→ACCOUNT/CONTACT US.
- Lister has 1 hour to accept the BOOKING. If you do not accept the booking within the hour, it will expire and the renter will be notified. The transaction will be voided.
- If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented. If the Lister files a damage complaint, both parties will be required to submit written responses. If the matter is not resolved within the platform, it will be sent to arbitration (see Terms).
- The Lister can write a detailed review of the renter through the Dashboard/Reviews/Review by You section in the website or the Mobile Friendly site. Detailed Renter reviews are available when you click on the renter's icon profile on the Website or Mobile Friendly site.
RENTING
SEARCH CUSTOMIZED i BOOKING DELIVERY VERIFICATION PAYMENT NOTIFICATIONS COMMUNICATIONS CANCELATION DURING RENTAL BOOKING EXPIRATION-R REVIEWS by RENTER
Log in using your credentials
- Enter your search City/area/neighborhood/zip code and select from pop up suggestions or select your current location. If your city is pictured, please click on the picture for faster results.
- Search by Category: if you have a general idea of what's out there
- Search by Item: If you are looking for a specific item. Select an item from the pop up results.
- Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
- Delivery: If you are searching for items that offer delivery, check box. If your input delivery address in the BOOKING section is outside the delivery radius offered, the system will notify you. Delivery Notice tells you how long the lister needs to get the item to you ( if the lister requires a 2 hr notice, the system will not allow you to book it in the next 2 hrs- 9:25am now, next available booking will be 12pm).
- Quick Glance options: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO, Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items nearby.
- Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
- Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table.
- Periodic specials. If lister offers a promotion from Jan 5th thru Jan 10th, it applies to dates listed in the offer. If a renter books it from the 3th to the 7th, the discount applies to Jan 5th and 6th.
- CUSTOMIZED INFO gives you an outlook with specifics.
- CUSTOMIZED INFO: Before you BOOK, click on the CUSTOMIZED INFO to see if the item has any customized day prices and times for specific days, e.g., holidays.
- BOOK NOW: If the basics meet your needs, click BOOK NOW to proceed.
- Select your dates. One (1) Rental unit is defined as a 24-hr. period beginning at pick up time selected and ending when you return the item. Example: You book an item for 10am, you pick up the item at 10am for 1 unit, you need to return it by 10am the following day. If you had it delivered at 10am, have it ready for pick up by 10am.
- CONFIRM BOOKING: Listers have two listing options: REQUEST TO BOOK and INSTANT BOOKING. If you get the REQUEST TO BOOK option, the LISTER is notified to ACCEPT or DECLINE your request. LISTER 's response is sent to your BOOKING/SENT inbox. In INSTANT BOOKING, the LISTER is immediately notified that you have booked the item and the booking is automatically accepted. You will receive a notification that your BOOKING IS PENDING. When the Lister ACCEPTS your BOOKING, you will receive a push notification that leads to BOOKING/SENT for chat purposes.
- Delivery: If you want the item delivered; check the Delivery box in Time slot table. The default address is the current delivery address. If you want it at a temporary address, pick the change address option. Only available time slots will be displayed. For example, the current time is 8:45am, the lister requires a 3-hr. notice, the earliest slot you should pick is the 12pm slot.
- CONFIRM BOOKING page: Customized available Pick Up/Delivery times for the BEGIN date are displayed automatically.
- Delivery: Be ready to accept delivery at the selected time. Have a government issued photo I.D.
- Mandatory requirement verification. By checking the verification box at checkout, you agree to rentCraze’s Terms of Agreement, Waiver of Liability and the Terms of Service of any applicable services. You must have operated and used the item in the past. By booking and checking the verification box, you verify that you are familiar with the equipment you are renting and have used/operated the item satisfactorily in the past.
- Payment: You can pay by credit card through STRIPE. rentCraze® does not store any credit card information.
- Notification: After you CONFIRM and PAY for the booking, you will receive a Booking Pending notification which → to your BOOKINGS/SENT inbox. A Booking accepted notification will be sent when the lister accepts your booking.
- You can communicate with the lister through the BOOKINGS/SENT specific chat box. Each booking has its own dedicated chat box.
- Cancelation: You have the option to directly cancel your booking before it’s accepted by the LISTER in the BOOKINGS/SENT module. Your transaction will be voided.
- You cannot cancel a BOOKING without penalty after it has been accepted. If under extreme circumstances, you need to to cancel the BOOKING, you need to inform the LISTER immediately so they are not waiting for pickup/delivery. Please consult the Cancelation policy for charges that may apply. You need to contact rentcraze support to proceed.
- Refusal: If you refuse the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately through your dashboard→ACCOUNT/CONTACT US.
- If you have any issues with the item mid rental. Contact LISTER through messaging.
- Pick Up: You must pick up/accept delivery of the item at the time you selected. Bring a government issued photo I.D.
- Return: Drop the item with the LISTER where you picked it up. Have the item ready for pick up, if it was delivered.
- Lister has 1 hour to accept the BOOKING. If they do not accept the booking within the hour, it will expire; you will receive a PUSH NOTIFICATION and a BOOKING DECLINED in your BOOKINGS/SENT module. The transaction will be voided.
- If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented. If the Lister files a damage complaint, both parties will be required to submit written responses. If the matter is not resolved within the platform, it will be sent to arbitration.
- After you have returned the item, a WRITE A REVIEW button will be activated in your BOOKINGS/SENT for the listing. If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you.
General
- You can delete your account, provided you have no outstanding bookings (received or sent). Please go to your Dashboard/Profile/Delete my account, and follow the instructions. If you have any outstanding bookings, the system will not allow you to input your password until these bookings are completed. You have 7 days to change your mind and reactivate your account by logging in. After 7 days, the account will be permanently deleted.