Listing and Renting

  1. Name: Boots, bike, saw....
  2. Category:  Mountaineering, Recreation, Equipment .......
  3. Summary:  Describe the item (overview, compatibility, best use etc.). 
  4. Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).
  5. Brand:  Quick help
  6. Model:  Quick help
  7. Size:  Mostly for gear and boots
  8. Category:  Construction, Equipment, Mountaineering etc.
  9. Delivery Available:  If you offer delivery,  → check box. 
  10. Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
  11. Delivery fee covers Drop off and Pick up of item from delivered location.   
  12. Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
  13. Delivery radius: How far can you deliver?
  14. Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).
  15. Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).
  16. Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need, (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).
  17. Booking Type: 
    1. REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
    2. ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
  18. Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.
  19. Upload the product Operations Manual (PDF), if available.
  1. Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.
  1. Upload relevant pics from Camera or Gallery.
  1. Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
  2. If you require a security deposit, enter amount
  1. Sales Tax is calculated automatically based on the location of the item.
  2. You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.
  1. Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 
  1. Click pull up table.  This info is visible in the item listing description to all users.
  2. Customize what you want
  3. NOTE: The info you enter here will delete and supersede the info entered in BASICS
  1. It will appear in MY LISTINGS for future editing.
  1. rentCraze® partners with STRIPE for PAYOUT payments.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
    • Option 1: When you finish listing your first item, go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account.  Payment is released 24 hrs. after member returns item.   It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.  
    • Option 2: Go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address.  Payment is mailed 24 hrs after renter returns item. 
  1. →MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forgrt to SAVE your changes.
  1. When a user requests to book your listed item, you will get a PUSH NOTIFICATION.  Go to REQUESTS/RECEIVED to ACCEPT /DECLINE the request.  If you DECLINE, please be courteous and give the renter an explanation through the Chat box for that  REQUEST.  If you selected INSTANT ACCEPTANCE option for your listing, you will receive a notification for your pre-accepted request.
  1. Delivery:  If the item is to be delivered;  The Delivery address entered by the renter is displayed as a link in the REQUESTS/RECEIVED module.  Click on this link to get directions.
  2. Please request to see the other party's government issued photo I.D. for confirmation of identity.
  1. You can communicate with the renter through REQUESTS/RECEIVED/ALL chat box. If you have more than one REQUEST, select the chat box corresponding to the REQUEST. The renter will receive a notification asking them to check their REQUESTSS/SENT chat box for updates.  Each REQUEST has its own dedicated chat box. 

  2. Communication with rentcraze rep:  You can contact the rentcraze rep thru the CONTACT US button in your REQUESTS/RECEIVED module.  Once the rep responds to your query, the button will change to WE ARE ON IT and you will be able to chat with them.

  1. Cancellation: Renter has the option to cancel their REQUEST before it’s accepted by you in the REQUESTS/RECEIVED module.  The transaction will be voided.
  2. You cannot decline a REQUEST after it has been accepted by you.  If under extreme circumstances, you need to to Decline the REQUEST, you need to inform the RENTER immediately so they are not waiting for pickup/delivery.   In the App, click on the × in your REQUEST/RECEIVED and PROCEED. On the website, you need to contact@rentcraze.com  or thru your web dashboard →ACCOUNT/CONTACT US to proceed.  Please consult the Cancellation policy for charges that may apply.
  1. Refusal:   If the renter refuses the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately by clickin on the X button in your REQUEST/SENT module and PROCEED to the CONTACT US page or through your web dashboard →ACCOUNT/CONTACT US 
  1. Lister has 1 hour to accept the REQUEST.  If you do not accept the REQUEST within the hour, it will expire.  The transaction will be voided.  It will appear in your Financial Transactions for your reference.
  1. If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented.  If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send your concerns to the other party. Both parties will be required to submit written responses.  If the matter is not resolved mutually by the two parties, it will be sent to arbitration. 
  1. After the item has been returned, a WRITE A REVIEW  button will be activated in your REQUESTS/SENT module for the listing. You can submit a SHORT REVIEW.  If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you.  You can also access detailed reviews about you here.
  1. Why, What, where, when® concept.  
  2. By Item: If you are looking for a specific item. Select an item from the pop up results. 
  3. By Category: if you have a general idea of what's out there
  4. Filters:  Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
  5. Delivery:  If you are searching for items that offer delivery, check box.  Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
  6. Pick Up Notice applicable:  This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).  The system will guide you.
  7. Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items. 
  8. Discounts:  Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs.  Discounts applied are listed in the Price Table.
  9. Promotions:  Displayed on the item picture links as a banner.  This discount, if offered, is displayed as a percentage in the Price Table.
  1. CUSTOMIZED INFO:  Before you CHOOSE, click on the CUSTOMIZED INFO to see if the item is customized.
  2. GET IT:  If the basics meet your needs, click GET IT to proceed.
  3. SELECT YOUR DATES: One (1) Rental unit is defined as a 24-hr. period beginning at pick up time selected.  Example:  You REQUEST an item for 10am, you pick up the item at 10am for 1 unit, you need to return it by 10am the following day.  If you had it delivered at 10am, have it ready for pick up by 10am.
  4. CONFIRM REQUEST:  Listers have two listing options:  REVIEW EACH REQUEST and ACCEPT REQUEST INSTANTLY.  If you get the REVIEW EACH REQUEST option, the LISTER is notified to ACCEPT or DECLINE your request. You will receive a notification that your REQUEST IS PENDING.  LISTER 's response is sent to you as a PUSH NOTIFICAION and the status of  your REQUEST/SENT module will change to ACCEPTED.   In ACCEPT REQUEST INSTANTLY, the REQUEST is automatically accepted, the LISTER is immediately notified.
  1. DELIVERY;  If you want the item delivered; Check the Delivery box in options. The default address is the current delivery address.  If you want it at a temporary address, pick the CHANGE ADDRESS option when booking. This will be displayed in the Lister's REQUEST/RECEIVED module.  For example, the current time is 8:45am, the lister requires a 3-hr. notice, the earliest slot you should pick is the 12pm slot.  Be ready to accept delivery at the selected time.  Have a government issued photo I.D. 
  2. GET IT page:  Customized Pick Up/Delivery displayed automatically.
  3. PICK UP:  The item location is displayed as a link in your REQUESTS/SENT icon (bottom bar) in app.  Click to get directions.
  1. Mandatory requirement verification:  By checking the verification box at checkout, you acknowledge that you have read the Terms of Agreement and agree to rentCraze’s Terms of Agreement, Waiver of Liability and the Terms of Service of any applicable services.  By requesting and checking the verification box, you verify that you are familiar with the equipment you are renting and have used/operated the item satisfactorily in the past.
  1. Payment:  Rentcraze partners with STRIPE for financial transactions.  RentCraze® does not store any credit card information. So you will have to reenter your credit card information every transaction.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
  1. Notification: After you GET IT and PAY for the request, you will receive a Request Pending notification → REQUESTS/SENT inbox.  A Request accepted notification will be sent when the lister accepts your request.
  1. You can communicate with the lister through REQUESTS/SENT/ALL chat box. If you have more than one REQUEST, select the chat box corresponding to the REQUEST. The lister will receive a notification asking them to check their REQUESTS/RECEIVED chat box for updates.  Each REQUEST has its own dedicated chat box. 

  2. Communication with rentcraze rep:  You can contact the rentcraze rep thru the CONTACT US button in your REQUESTS/SENT module.  Once the rep responds to your query, the button will change to WE ARE ON IT and you will be able to chat with them.

  1. Cancellation: You have the option to directly cancel your request before it’s accepted by the LISTER in the REQUEST/SENT module. Your transaction will be voided. 
  2. You cannot cancel a REQUEST without penalty after it has been accepted.  If under extreme circumstances, you need to to cancel the REQUEST, you need to inform the LISTER immediately so they are not waiting for pickup/delivery.  In the App, click on the X in your REQUEST/RECEIVED and PROCEED.  On the website, you need to contact contact@rentcraze.com or your dashboard→ACCOUNT/CONTACT US.  Please consult the Cancellation policy for charges that may apply. 
  1. If you have any issues with the item mid rental. Contact LISTER through messaging.  If issue is not resolved, please contact rentCraze support immediately.  Include REQUEST ID from from your REQUEST/SENT module.
  1. Lister has 1 hour to accept the BOOKING.  If they do not accept the request within the hour, it will expire.  You will receive a PUSH NOTIFICATION.  Your transaction will be voided. For reference, it will appear in your Accounts/Financial history.
  1. After you have returned the item, a WRITE A REVIEW  button will be activated in your REQUESTS/SENT module for the listing. You can submit a SHORT REVIEW.  If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you.  You can also access detailed reviews about you here.
  1. It's easy to delete you account if you need to do so.  Please go to your Dashboard/Profile/Delete my account, and follow the instructions.  If you have any outstanding requests, (received or sent), the secure community protection (SCP) system will not allow you to input your password until these requests are completed.  After a deletion request, you have 7 days to change your mind and you can reactivate your account by logging in.  After 7 days, the account will be permanently deleted.