FAQs
Drop off and Pick up.
The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc). The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice. The next available slot will be after 9:50am.
Pick time slots when you can deliver the item. The item should be at the requested delivery location at the listed time. Please take traffic into account if you have multiple listings.
Delivery zone is radius based. The lister can decline the booking if the delivery address is within the zone but across a waterway or some other obstacle. It's the lister's discretion.
rentCraze® partners with STRIPE for PAYOUT payments. Option 1- You can set up a STRIPE account through Account/Payment Settings,pick the STRIPE (Connected accounts) option. ⇒ ENROLL. You will be directed to the STRIPE Log in/Sign up page. Payment is released 24 hrs after the item is returned. It may take 3-5 business days for payment to post in your STRIPE account. Option 2- Your payout can be mailed to you at your Profile address. In this case, go to Account/Payout Settings and choose PAYMENT BY CHECK and click the ENROLL /UPDATE button. We will mail the check to your profile address.
The listing price + Delivery fee (if applicable).
Sign up. Send us an email contact@rentcraze.com with the details of your stuff (excel, pdf) and pics. Once listed, they will appear in My Listings/Inactive. You verify the information, make them ACTIVE from your DASHBOARD and you are on your way.
You can active/unactive/edit everything in the MY LISTINGS section. For ease, when you are logged in to the APP, your own listings have an edit button. Simply tap the edit button by the lower right corner of the pic.
No. Go to MY LISTING and make your listing INACTIVE (using the toggle) and SAVE. You can also customize in the LIST MY STUFF/CUSTOMIZE/ option.
If you know exactly what you need, enter item name and pick from the pop up list.
The CUSTOMIZED INFO in the LISTING DETAILS to see PICK UP/DELIVERY/ CUSTOMIZED / CUSTOMIZED PRICE.
The normal base price. Some listers may have CUSTOMIZED info. For day-specific, check CUSTOMIZED INFO.
Click on the CUSTOMIZED INFO in the LISTING DETAILS.
Look for DELIVERABLE in Item details.
Drop off at your location and Pick Up from drop off site.
The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details. The next available slot will be after 10:50am.
The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc). The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice. The next available slot will be after 9:50am.
Deliver zone is radius based. The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle. It's the lister's discretion. Lower the Carbon footprint and support LOCAL listings. Rent as close to your destination as possible.
Change the DEFAULT Delivery address to reflect the applicable delivery address.
Yes
Please bring a government issued ID with your address on it for pick up. Present ID when item is delivered to you.
Use the CUSTOMIZED INFO function in the LISTING DETAILS specs to see PICK UP TIMES/PRICE/TAKEN by day for the entire month.
- You can communicate with the renter through REQUESTS/RECEIVED/ALL chat box. If you have more than one REQUEST, select the chat box corresponding to the REQUEST. The renter will receive a notification asking them to check their REQUESTSS/SENT chat box for updates. Each REQUEST has its own dedicated chat box.
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Communication with rentcraze rep: You can contact the rentcraze rep thru the CONTACT US button in your REQUESTS/RECEIVED module. Once the rep responds to your query, the button will change to WE ARE ON IT and you will be able to chat with them.