Cancellation Policy
Clear and transparent cancellation terms to protect both Renters and Listers
24/7 Support
Fair & Transparent
Renter Protection
Standard Global Cancellation Policy
Platform-wide default policy — no lister-specific policy set for this item
Platform Cancellation Policy
Cancellation Terms
More than 14 days
(336+ hours)
11%
of request amount
Refund:
89%
7-14 days
(168-336 hours)
22%
of request amount
Refund:
78%
3-7 days
(72-168 hours)
40%
of request amount
Refund:
60%
1-3 days
(24-72 hours)
60%
of request amount
Refund:
40%
12-24 hours
(12-24 hours)
70%
of request amount
Refund:
30%
Less than 12 hours
(0–12 hours)
90%
of request amount
Refund:
10%
Free Cancellation
Cancel up to 24 hours after request initiation with no charges
* Only until lister accepts request. After acceptance, policy terms apply
Refund Processing
Refunds are processed within 5 business days