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Most Popular Questions
Renting it TRENDING
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RENTINGWHY, WHAT, WHEN, WHERE®
- Log in using your credentials
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- Why, What, where, when® concept.
- By Item: If you are looking for a specific item. Select an item from the pop up results.
- By Category: if you have a general idea of what's out there
- Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
- Delivery: If you are searching for items that offer delivery, check box. Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
- Pick Up Notice applicable: This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am). The system will guide you.
- Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items.
- Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
- Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table.
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- Periodic specials. If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer. If a user requests it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th.
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- CUSTOMIZED INFO gives you more info about he listing
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- CUSTOMIZED INFO: Before you CHOOSE, click on the CUSTOMIZED INFO to see if the item is customized.
- GET IT: If the basics meet your needs, click GET IT to proceed.
- SELECT YOUR DATES: One (1) Rental unit is defined as a 24-hr. period beginning at pick up time selected. Example: You REQUEST an item for 10am, you pick up the item at 10am for 1 unit, you need to return it by 10am the following day. If you had it delivered at 10am, have it ready for pick up by 10am.
- CONFIRM REQUEST: Listers have two listing options: REVIEW EACH REQUEST and ACCEPT REQUEST INSTANTLY. If you get the REVIEW EACH REQUEST option when you request, the LISTER is notified to ACCEPT or DECLINE your request. You will receive a notification that your REQUEST IS PENDING. LISTER 's response is sent to you as a PUSH NOTIFICAION and the status of your REQUEST/SENT module will change to ACCEPTED. In ACCEPT REQUEST INSTANTLY, the REQUEST is automatically accepted, the LISTER is immediately notified.
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- DELIVERY: If you want the item delivered; Check the Delivery box in options. The default address is the current delivery address. If you want it at a temporary address, pick the CHANGE ADDRESS option when booking. This will be displayed in the Lister's REQUEST/RECEIVED module. For example, the current time is 8:45am, the lister requires a 3-hr. notice, the earliest slot you should pick is the 12pm slot. Be ready to accept delivery at the selected time. Have a government issued photo I.D.
- GET IT page: Customized Pick Up/Delivery displayed automatically.
- OTP: After your request is ACCEPTED by the LISTER, you will receive a push/message notification. For details, go to your REQUESTS/SENT page, scroll to the relevant request and click on the MANAGE REQUEST button. You will an OTP displayed. Give this OTP to the lister. This informs the ADMIN that the request has proceeded to the next stage and after you REFRESH your request, the status will change to ONGOING.
- PICK UP: The item location is displayed as a link in your REQUESTS/SENT icon (bottom bar) in app. Click to get directions.
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- Mandatory requirement verification: By checking the verification box at checkout, you acknowledge that you have read the Terms of Agreement and agree to rentCraze’s Terms of Agreement, Waiver of Liability and the Terms of Service of any applicable services. By requesting and checking the verification box, you verify that you are familiar with the equipment you are renting and have used/operated the item satisfactorily in the past.
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- Payment: Rentcraze partners with STRIPE for financial transactions. RentCraze® does not store any credit card information. So you will have to reenter your credit card information every transaction. All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
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- Notification: After you GET IT and PAY for the request, you will receive a Request Pending notification → REQUESTS/SENT page. A Request accepted notification will be sent when the lister accepts your request. Everytime the satus of the request changes, you will receive a notification.
- You can communicate with the lister through REQUESTS/SENT/ chat box. If you have more than one REQUEST, select the chat box corresponding to the REQUEST. The lister will receive a notification asking them to check their REQUESTS/RECEIVED chat box for updates. Each REQUEST has its own dedicated chat box.
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Communication with rentcraze rep: You can contact the rentcraze rep thru the CONTACT US button in your REQUESTS/SENT module. Once the rep responds to your query, the button will change to WE ARE ON IT and you will be able to chat with them.
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- Cancelation: You have the option to directly cancel your request before it’s accepted by the LISTER in the REQUEST/SENT module at no cost. This window is listed in the Lister's cancellation policy and is visible when you request the item. Your transaction will be voided.
- You cannot cancel a REQUEST without charges after it has been accepted. If under extreme circumstances, you need to to cancel the REQUEST before pickup/delivery, you need to inform the LISTER immediately so they are not waiting for pickup/delivery. Initiate through the cancellation button. The cancellation charges can be viewed thru the VIEW DETAILED charges on the cancellation page. See CANCELLATION PENDING REQUEST page for a detailed explanation.
- EARLY RETURN
- You may finish your job quicker than expected.
- Refusal: If you refuse the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately throough CONTACT SUPPORT in your REQUEST/SENT module and status will change from CONTACT SUPPORT to WE ARE ON IT and an inquiry will be initiated.
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- If you have any issues with the item mid rental. Contact LISTER through messaging. If issue is not resolved, please contact rentCraze support immediately. Include REQUEST ID from from your REQUEST/SENT module.
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- Pick Up/Delivery: You must pick up/accept delivery of the item at the time you selected. Bring a government issued photo I.D.
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- Return: Drop the item with the LISTER where you picked it up. Have the item ready for pick up, if it was delivered.
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- Lister has 1 hour to accept the BOOKING. If they do not accept the request within the hour, it will expire. You will receive a PUSH NOTIFICATION. Your transaction will be voided. For reference, it will appear in your Accounts/Financial history.
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- If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented.
- If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send your concerns to the other party. Both parties will be required to submit written responses. If the matter is not resolved mutually by the two parties, it will be sent to arbitration.
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- After you have returned the item, a WRITE A REVIEW button will be activated in your REQUESTS/SENT module for the listing. You can submit a SHORT REVIEW. If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you. You can also access detailed reviews about you here.
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GENERAL
- It's easy to delete you account if you need to do so. Please go to your Dashboard/Profile/Delete my account, and follow the instructions. If you have any outstanding requests, (received or sent), the secure community protection (SCP) system will not allow you to input your password until these requests are completed. After a deletion request, you have 7 days to change your mind and you can reactivate your account by logging in. After 7 days, the account will be permanently deleted.
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CONTACT SUPPORT
- If you have questions regarding Charges, Security Deposit issues etc. You can reach us thru the CONTACT SUPPORT button in your REQUESTS module.
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About us TRENDING
Have your rake and rent it too®
With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click. You can have your payout mailed to you by check. Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com
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Listing it TRENDING
- Log in → LIST STUFF and follow the prompts.
Don't forgrt to SAVE after each step!
Basics
Location
Photos
Discounts/Sec Dep
Taxes
Promotion
Customize
Submit
EDITING:
- Dashboard/My Listings
- Change
- SAVE
- Name: Boots, bike, saw, tools....
- Category: Mountaineering, Recreation, Equipment .......
- Summary: Describe the item (overview, compatibility, best use etc.).
- Price: This is the Base Price. You can customize in CUSTOMIZE INFO (last item on the list).
- Brand: Quick help
- Model: Quick help
- Size: Mostly for gear and boots
- Category: Construction, Equipment, Mountaineering etc.
- Delivery Available: If you offer delivery, → check box.
- Delivery Notice: How much notice do you need to ensure timely delivery. This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
- Delivery fee covers Drop off and Pick up of item from delivered location.
- Delivery Times: Enter the available WEEKDAY and WEEKEND delivery times. You can enter multiple times (depending on your schedule). For convenience, these times are applied to the entire year. You can customize in CUSTOMIZE INFO (last item on the list, click on day). A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
- Delivery radius: How far can you deliver?
- Pick Up Times: Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule). For convenience, these times are applied to the entire year. You can customize in CUSTOMIZE INFO (last item on the list, click on date).
- Pick Up Times: Enter your available WEEKEND PICK UP TIMES. You can enter multiple times (depending on your schedule). These times are applied to all weekends. You can customize in CUSTOMIZE (last item on the list, click on day).
- Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.). You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
- Request Type:
- REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
- ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
- Status: The default listing status is ACTIVE. Use INACTIVE choice if you want to temporarily suspend the listing. When you are ready to relist, go ACTIVE.
- Upload the product Operations Manual (PDF), if available.
- Geolocation and Sales Tax allocation. Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.
PHOTOS
- Upload relevant pics from Camera or Gallery. If you have multiple pics, select the thumbnail for 1st pic to display.
DISCOUNTS/SECURITY DEPOSIT
- Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount. You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
- If you require a security deposit, enter amount
- Sales Tax is calculated automatically based on the location of the item.
- You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility. If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax. However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns. You will be issued a Form 1099 showing your income. Please consult a tax professional to assist you with your tax obligations.
- Periodic specials. If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer. If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th.
- Click pull up table. This info is visible in the item listing description to all users.
- Customize what you want
- NOTE: The info you enter here will delete and supersede the info entered in BASICS
- It will appear in MY LISTINGS for future editing.
EDIT YOUR LISTING
- Dashboard/My Listings/Edit icon
- SAVE
- GLOBAL DEFAULT POLICY
- Policy has 6 tiers and is applied progressively. The policy will be visible when the renter views the listing details.It calculates the charges based on when you cancel in relation to your request time. The request has to be in the ACCEPTED status to be CANCELLED.
- CHOICES
- DEFAULT POLICY- Global Policy. Set by admin
- LISTER LEVEL: You can EDIT the default policy, pick templates or Create your personal policy. Its up to you.
- STUFF LEVEL: If you have a unique item among your other listings, you can create a policy specifically for that time. The default policy has 6 tiers. You can edit this policy, pick other templates that vary from strict to lax charges. Its up to you. In your ACCOUNT/CANCELLATION POLICIES/EDIT to start editing or scroll down and create a NEW policy.
- Creating your policy:
- Choose your policy level ( Lister/Specific item)
- Name your policy
- Describe.
- Select a Time range
- Set a charge percentage
- +ADD
- CREATE POLICY
EXPIRATION TIME/FREE CANCELLATION TIME
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If you do not respond to the request, the request will expire after 12 hrs (default GLOBAL POLICY) and the request will be voided. If you want to change the expire time, go to ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW and set the Free cancellation period/Expire time. Of course, renters prefer shorter settings so they can pursue alternatives if you don't ACCEPT their request but they may make requests early if you have a longer setting.
ACTIVE RESPONSE HOURS
- The platform runs 24/7 but you may have a convenient window. Say a renter makes a request at 11pm AM to ensure he is first in line and you have a response window from 7AM to 6PM; the renter is aware that you may not ACCEPT until 7am.
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You can specify your Active response time wiindow in ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW-Active response time window.
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Early Return info for Lister TRENDING
Procedure
Plans change, we have to be flexible. This is how the refund for the Early Return works.
The Renter will follow the guidelines in his REQUEST. Once initiated by the Renter, you will receive an INITIATED RETURN request notice notification and the status in your MANAGE request module will change to INITIATED RETURN. At this stage you can chat with the renter thru your REQUEST. If you AGREE, simply have the renter drop of the stuff or if delivered, go pick it up. Now, you can either give the renter your RETURN OTP or you can use the PROCEED button in your request module to inform the platform that you have regained possession of the item. The transaction is now COMPLETE and you will get the updated earned amount in your REQUEST module. Your REQUEST STATUS will reflect the change stating that the RENTER has been notified. The support status will notify you that the item has been returned. The SUPPORT GROUP will be notified of all the proceedings as they progress. REFRESH the LATEST STATUS button after each submisssion to have the current STATUS.
How the charges are calculated
The charges are based on the CANCELLATION POLICY you applied to the listing. The charges to the renter and your amount are calculated progressively. In the example, the Request started at 11am on the 17th. Early return was initiated at 8:51pm on the 20th (the 4th day).
Standard Global Cancellation Policy
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
Detailed Day-wise Charges & Refunds
| Day | Date | Start Time | Status | Time Until next rental start/Day | Base Rental Price | Policy % | To LISTER | Refund Amount |
|---|---|---|---|---|---|---|---|---|
| Day 1 | 2025-12-17 | 11:00 AM | Used | Already used | $10.00 | 100% | $10.00 | $0.00 |
| Day 2 | 2025-12-18 | 11:00 AM | Used | Already used | $10.00 | 100% | $10.00 | $0.00 |
| Day 3 | 2025-12-19 | 11:00 AM | Used | Already used | $10.00 | 100% | $10.00 | $0.00 |
| Day 4 | 2025-12-20 | 8:51PM Early Return | Used | Already used | $5.00 | 100% | $5.00 | $0.00 |
| Day 5 | 2025-12-21 | 11:00 AM | Unused | 14h 9m (12-24hr tier) | $5.00 |
80% |
$4.00 | $1.41 |
| Day 6 | 2025-12-22 | 11:00 AM | Unused | 1d 14h (24-72 hr tier) | $10.00 | 75% | $7.50 | $3.02 |
| Total: $50.00 | $46.50 | $4.41 | ||||||
Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Early Return Charges
$57.69
Early Return breakdown & refund calculation
Total paid: $62.10
Total Lister Amount
$46.50
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OTP-renter TRENDING
When you make a request, you the RENTER will receive an OTP. When you receive the item, give this OTP to the Lister. This ensures that the lister is giving the item to the the person that made that particular request
The LISTER will receive a return OTP. Get this OTP from the LISTER when you return the item. Make sure you get and enter the lister's OTP when you RETURN the item! This action lets the ADMIN know that the transaction is complete and ready to be processed.
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renters
Renting it
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RENTING
WHY, WHAT, WHEN, WHERE®
- Log in using your credentials
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- Why, What, where, when® concept.
- By Item: If you are looking for a specific item. Select an item from the pop up results.
- By Category: if you have a general idea of what's out there
- Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
- Delivery: If you are searching for items that offer delivery, check box. Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
- Pick Up Notice applicable: This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am). The system will guide you.
- Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items.
- Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
- Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table.
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- Periodic specials. If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer. If a user requests it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th.
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- CUSTOMIZED INFO gives you more info about he listing
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- CUSTOMIZED INFO: Before you CHOOSE, click on the CUSTOMIZED INFO to see if the item is customized.
- GET IT: If the basics meet your needs, click GET IT to proceed.
- SELECT YOUR DATES: One (1) Rental unit is defined as a 24-hr. period beginning at pick up time selected. Example: You REQUEST an item for 10am, you pick up the item at 10am for 1 unit, you need to return it by 10am the following day. If you had it delivered at 10am, have it ready for pick up by 10am.
- CONFIRM REQUEST: Listers have two listing options: REVIEW EACH REQUEST and ACCEPT REQUEST INSTANTLY. If you get the REVIEW EACH REQUEST option when you request, the LISTER is notified to ACCEPT or DECLINE your request. You will receive a notification that your REQUEST IS PENDING. LISTER 's response is sent to you as a PUSH NOTIFICAION and the status of your REQUEST/SENT module will change to ACCEPTED. In ACCEPT REQUEST INSTANTLY, the REQUEST is automatically accepted, the LISTER is immediately notified.
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- DELIVERY: If you want the item delivered; Check the Delivery box in options. The default address is the current delivery address. If you want it at a temporary address, pick the CHANGE ADDRESS option when booking. This will be displayed in the Lister's REQUEST/RECEIVED module. For example, the current time is 8:45am, the lister requires a 3-hr. notice, the earliest slot you should pick is the 12pm slot. Be ready to accept delivery at the selected time. Have a government issued photo I.D.
- GET IT page: Customized Pick Up/Delivery displayed automatically.
- OTP: After your request is ACCEPTED by the LISTER, you will receive a push/message notification. For details, go to your REQUESTS/SENT page, scroll to the relevant request and click on the MANAGE REQUEST button. You will an OTP displayed. Give this OTP to the lister. This informs the ADMIN that the request has proceeded to the next stage and after you REFRESH your request, the status will change to ONGOING.
- PICK UP: The item location is displayed as a link in your REQUESTS/SENT icon (bottom bar) in app. Click to get directions.
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- Mandatory requirement verification: By checking the verification box at checkout, you acknowledge that you have read the Terms of Agreement and agree to rentCraze’s Terms of Agreement, Waiver of Liability and the Terms of Service of any applicable services. By requesting and checking the verification box, you verify that you are familiar with the equipment you are renting and have used/operated the item satisfactorily in the past.
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- Payment: Rentcraze partners with STRIPE for financial transactions. RentCraze® does not store any credit card information. So you will have to reenter your credit card information every transaction. All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
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- Notification: After you GET IT and PAY for the request, you will receive a Request Pending notification → REQUESTS/SENT page. A Request accepted notification will be sent when the lister accepts your request. Everytime the satus of the request changes, you will receive a notification.
- You can communicate with the lister through REQUESTS/SENT/ chat box. If you have more than one REQUEST, select the chat box corresponding to the REQUEST. The lister will receive a notification asking them to check their REQUESTS/RECEIVED chat box for updates. Each REQUEST has its own dedicated chat box.
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Communication with rentcraze rep: You can contact the rentcraze rep thru the CONTACT US button in your REQUESTS/SENT module. Once the rep responds to your query, the button will change to WE ARE ON IT and you will be able to chat with them.
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- Cancelation: You have the option to directly cancel your request before it’s accepted by the LISTER in the REQUEST/SENT module at no cost. This window is listed in the Lister's cancellation policy and is visible when you request the item. Your transaction will be voided.
- You cannot cancel a REQUEST without charges after it has been accepted. If under extreme circumstances, you need to to cancel the REQUEST before pickup/delivery, you need to inform the LISTER immediately so they are not waiting for pickup/delivery. Initiate through the cancellation button. The cancellation charges can be viewed thru the VIEW DETAILED charges on the cancellation page. See CANCELLATION PENDING REQUEST page for a detailed explanation.
- EARLY RETURN
- You may finish your job quicker than expected.
- Refusal: If you refuse the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately throough CONTACT SUPPORT in your REQUEST/SENT module and status will change from CONTACT SUPPORT to WE ARE ON IT and an inquiry will be initiated.
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- If you have any issues with the item mid rental. Contact LISTER through messaging. If issue is not resolved, please contact rentCraze support immediately. Include REQUEST ID from from your REQUEST/SENT module.
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- Pick Up/Delivery: You must pick up/accept delivery of the item at the time you selected. Bring a government issued photo I.D.
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- Return: Drop the item with the LISTER where you picked it up. Have the item ready for pick up, if it was delivered.
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- Lister has 1 hour to accept the BOOKING. If they do not accept the request within the hour, it will expire. You will receive a PUSH NOTIFICATION. Your transaction will be voided. For reference, it will appear in your Accounts/Financial history.
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- If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented.
- If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send your concerns to the other party. Both parties will be required to submit written responses. If the matter is not resolved mutually by the two parties, it will be sent to arbitration.
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- After you have returned the item, a WRITE A REVIEW button will be activated in your REQUESTS/SENT module for the listing. You can submit a SHORT REVIEW. If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you. You can also access detailed reviews about you here.
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GENERAL
- It's easy to delete you account if you need to do so. Please go to your Dashboard/Profile/Delete my account, and follow the instructions. If you have any outstanding requests, (received or sent), the secure community protection (SCP) system will not allow you to input your password until these requests are completed. After a deletion request, you have 7 days to change your mind and you can reactivate your account by logging in. After 7 days, the account will be permanently deleted.
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CONTACT SUPPORT
- If you have questions regarding Charges, Security Deposit issues etc. You can reach us thru the CONTACT SUPPORT button in your REQUESTS module.
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OTP-renter
When you make a request, you the RENTER will receive an OTP. When you receive the item, give this OTP to the Lister. This ensures that the lister is giving the item to the the person that made that particular request
The LISTER will receive a return OTP. Get this OTP from the LISTER when you return the item. Make sure you get and enter the lister's OTP when you RETURN the item! This action lets the ADMIN know that the transaction is complete and ready to be processed.
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Can I have it delivered?
Q. Is DELIVERY available?
A. Look for DELIVERABLE in Item details.
Q. What does delivery cover?
A. Drop off at your location and Pick Up from drop off site.
Q. What is DELIVERY NOTICE?
A. The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details. The next available slot will be after 10:50am.
Q. What is TIME NEEDED TO PREPARE ITEM/ PICKUP NOTICE?
A. The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc). The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice. The next available slot will be after 9:50am.
Q. What is the Delivery zone?
A. Deliver zone is radius based. The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle. It's the lister's discretion. Lower the Carbon footprint and support LOCAL listings. Rent as close to your destination as possible.
Q. Can I have it delivered to my current location?
A. Change the DEFAULT Delivery address to reflect the applicable delivery address.
Q. Is Delivery fee subject to Sales Tax?
A. Yes
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How do I find stuff?
- Why, What, where, when® concept.
- By Item: If you are looking for a specific item. Select an item from the pop up results.
- By Category: if you have a general idea of what's out there
- Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
- Delivery: If you are searching for items that offer delivery, check box. Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
- Pick Up Notice applicable: This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am). The system will guide you.
- Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items.
- Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
- Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table. Ask
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Cancellation of a PENDING request
Cancellation Policy
Cancellation of a PENDING request.
In your DASHBOARD - REQUESTS/SENT. Refresh for LATEST STATUS. Go to MANAGE REQUEST or the X in the App and follow the prompts.
Condition: The LISTER has NOT ACCEPTED your request and the Lister's free cancellation window has not lapsed.
Cancellation Consequences
Platform penalties may apply
Impact on your ranking
Full refund to renter
Potential suspension for repeated cancels
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Early Return Procedure
Procedure
ITS ALL DONE THRU YOUR REQUESTS/SENT PAGE
Go to your DASHBOARD, Manage Requests/SENT. Scroll to the REQUEST #. In your REQUEST #, click on the CANCELLATION POLICY button to see what it's going to cost you . Click on the REQUEST EARLY RETURN and start the process. After you begin the procedure, click on the VIEW DAY-WISE CALCULATIONS AND POLICY DETAILS. For an even more detailed breakdown, go to your REQUEST # in the web and click on the DAY BY DAY breakdown (table below). CHAT with the LISTER to see if this is going to work for them and they are going to sign off on it. Pick a reason from the selection and check all the boxes stating that you have read the policies. Click RETURN . NOTE: On the next page , you have another chance to view your charges. Click CONFIRM RETURN. Don't panic if you made a mistake, you can use the CANCEL RETURN to revert (as long as the lister hasn't entered their OTP to sign off on the Early Return). Your request STATUS will reflect the rental stage stating that the LISTER has been notified. If the lister agrees, they will then mark the item as RETURNED or give you their lister OTP when they have possession of the item. The REQUEST status will notify you that the item has been returned. The SUPPORT GROUP will be notified of all the proceedings as they progress. Refresh the LATEST STATUS button after each submisssion to be current.
I understand and agree to the following:
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
Detailed Day-wise Charges & Refunds (WEB VIEW)
| Day | Date | Start Time | Status | Time Until next rental start/Day | Base Rental Amount | Policy % | Total Charge Amount | Refund Amount |
|---|---|---|---|---|---|---|---|---|
| Day 1 | 2025-12-17 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 2 | 2025-12-18 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 3 | 2025-12-19 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 4 | 2025-12-20 | 8:51PM Early Return | Used | Already used | $5.00 | 100% | $7.01 | $0.00 |
| Day 5 | 2025-12-21 | 11:00 AM | Unused | 14h 9m (12-24 hr tier) | $5.00 | 80% | $5.60 | $1.41 |
| Day 6 | 2025-12-22 | 11:00 AM | Unused | 1d 14h (24-72hr tier) | $10.00 | 75% | $9.05 | $3.02 |
| Total: | $57.69 | $4.41 | ||||||
Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Early Return Charges
$57.69
Total paid: $62.10
Total Refund Amount
$4.41
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Cancellation of an ACCEPTED request
Cancellation Policy
There are two cancellation possibilities for a request that has been ACCEPTED by the lister.
Cancellation of a request that has been ACCEPTED by the Lister but the Pickup/Delivery time has NOT passed.
Parameters
ACCEPTED by Lister
PRE PICKUP/DELIVERY TIME
NOT PICKED UP YET /NOT DELIVERED YET
In your DASHBOARD - REQUESTS/SENT. Go to MANAGE REQUEST and follow the prompts.
1. The pickup/Delivery time has not passed, canceled before pickup/delivery time and the renter has not entered-verified his renter pickup/del OTP. The Lister's cancellation policy applies with the first day being treated as UNUSED, canceled before pickup/delivery time. Applicable cancellation rate per day applies.
2. Delivery fees refund is at the discretion of the lister. They may have make prior arrangements, reserved or taken time off to deliver the item and have alreay incurred those charges. Lister will inform SUPPORT of his decision.
Cancellation Consequences
Platform penalties may apply
Impact on your ranking
Full/partial refund to renter
Potential suspension for repeated cancels
Lister's Cancellation Policy
Status: ACCEPTED - Days elapsed charged at 100%, remaining days use policy rates.
| Cancellation Timing | Cancellation Charge | Refund Amount |
|---|---|---|
| More than 14 days(336+ hrs before PU/Delivery)
Flexible
|
11% | 89% |
| 7-14 days(168-336 hrs before pickup/delivery)
Moderate
|
22% | 78% |
| 3-7 days(72-168 hrs before pickup/delivery)
Moderate
|
40% | 60% |
| 1-3 days(24-72 hrs before pickup/delivery)
Strict
|
60% | 40% |
| 12-24 hours(12-24 hours before pickup/delivery)
Strict
|
70% | 30% |
| Less than 12 hours(< 12 hours before pickup/delivery)
Very Strict
|
85% | 15% |
How Cancellation Charges Are Calculated
Enhanced Fee Calculation:
Cancellation charges are calculated proportionally across the following components based on the policy timing.
Cancellation charges are calculated proportionally across the following components based on the policy timing.
Request Components:
- Rental Amount: Base item cost
- Service Fee: Platform fee
- Sales/ Service Tax : Applicable taxes
Cancellation Details
| Request Cancellation and Refund Details | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Request Id: 2334 | Total Cancellation: 44.14 | Service Charge: 3.00 | Stripe Fee: 1.82 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Sales Tax: 4.56 | Per Unit: 10 | Total Unit(s): 3 |
Rental Base Amt: 30.00 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Total Paid: 64.38 | Security Dep: 10 | Delivery Fee: 15.00 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Policy Applied: Policy ID:
15 Created: May 14, 2026 @ 08:10 AM
Policy Level: Lister
Charge Rate: 1st day (<12hrs), 85% (Pre-Pickup/Pre-Delivery Cancellation (1h before delivery))
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Time of Canceling: May 25, 2026 - 10:02 AM UTC: May 25, 2026 - 10:02 AM |
Delivery Time: May 25, 2026 - 11:00 AM (your time) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Hour(s): 1.0 hour(s) to pickup/delivery (Cancellation) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Day-by-Day Rental BreakdownDetailed charges and refunds for each rental day
Total Amount: 64.38
Total Cancellation Charge: 44.14
Total Refund Amount: 20.24
Refund shown from the calculated day-by-day breakdown
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Please write the main reason for canceling this Request.
Cancellation of a request that has been ACCEPTED by the Lister and the Pickup/Delivery time HAS passed.
Parameters
ACCEPTED by lister
POST PICKUP/DELIVERY TIME
NOT PICKED UP YET /NOT DELIVERED YET
In your DASHBOARD - REQUESTS/SENT. Go to MANAGE REQUEST and follow the prompts.
- The pickup/Delivery time has passed, canceled after pickup/delivery time and the renter has not verified his renter pickup/delivery OTP. The Lister's cancellation policy applies with the first day being treated as USED, canceled after pickup/delivery time, (a USED day). Applicable cancellation rate per day applies.
- Delivery fees refund is at the discretion of the lister. They may have make prior arrangements, reserved or taken time off to deliver the item and have alreay incurred those charges. Lister will inform SUPPORT of his decision.
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Listers
OTP-Lister
When you receive a request, the RENTER will receive an OTP. When you hand over the item, ask for this OTP. This ensures that this is the renter who requested the item.
You, the LISTER will also receive a return OTP. Give this OTP to the renter when he returns tthe item to you. You can also use the PROCEED button in your REQUEST MANAGEMENT to mark the item as RETURNED. Do not give the OTP or MARK as returned unless you have the item in your possession! This action lets the ADMIN know that the transaction is complete and ready to be processed.
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Early Return info for Lister
Procedure
Plans change, we have to be flexible. This is how the refund for the Early Return works.
The Renter will follow the guidelines in his REQUEST. Once initiated by the Renter, you will receive an INITIATED RETURN request notice notification and the status in your MANAGE request module will change to INITIATED RETURN. At this stage you can chat with the renter thru your REQUEST. If you AGREE, simply have the renter drop of the stuff or if delivered, go pick it up. Now, you can either give the renter your RETURN OTP or you can use the PROCEED button in your request module to inform the platform that you have regained possession of the item. The transaction is now COMPLETE and you will get the updated earned amount in your REQUEST module. Your REQUEST STATUS will reflect the change stating that the RENTER has been notified. The support status will notify you that the item has been returned. The SUPPORT GROUP will be notified of all the proceedings as they progress. REFRESH the LATEST STATUS button after each submisssion to have the current STATUS.
How the charges are calculated
The charges are based on the CANCELLATION POLICY you applied to the listing. The charges to the renter and your amount are calculated progressively. In the example, the Request started at 11am on the 17th. Early return was initiated at 8:51pm on the 20th (the 4th day).
Standard Global Cancellation Policy
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
Detailed Day-wise Charges & Refunds
| Day | Date | Start Time | Status | Time Until next rental start/Day | Base Rental Price | Policy % | To LISTER | Refund Amount |
|---|---|---|---|---|---|---|---|---|
| Day 1 | 2025-12-17 | 11:00 AM | Used | Already used | $10.00 | 100% | $10.00 | $0.00 |
| Day 2 | 2025-12-18 | 11:00 AM | Used | Already used | $10.00 | 100% | $10.00 | $0.00 |
| Day 3 | 2025-12-19 | 11:00 AM | Used | Already used | $10.00 | 100% | $10.00 | $0.00 |
| Day 4 | 2025-12-20 | 8:51PM Early Return | Used | Already used | $5.00 | 100% | $5.00 | $0.00 |
| Day 5 | 2025-12-21 | 11:00 AM | Unused | 14h 9m (12-24hr tier) | $5.00 |
80% |
$4.00 | $1.41 |
| Day 6 | 2025-12-22 | 11:00 AM | Unused | 1d 14h (24-72 hr tier) | $10.00 | 75% | $7.50 | $3.02 |
| Total: $50.00 | $46.50 | $4.41 | ||||||
Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Early Return Charges
$57.69
Early Return breakdown & refund calculation
Total paid: $62.10
Total Lister Amount
$46.50
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Listing it
- Log in → LIST STUFF and follow the prompts.
Don't forgrt to SAVE after each step!
Basics
Location
Photos
Discounts/Sec Dep
Taxes
Promotion
Customize
Submit
EDITING:
- Dashboard/My Listings
- Change
- SAVE
- Name: Boots, bike, saw, tools....
- Category: Mountaineering, Recreation, Equipment .......
- Summary: Describe the item (overview, compatibility, best use etc.).
- Price: This is the Base Price. You can customize in CUSTOMIZE INFO (last item on the list).
- Brand: Quick help
- Model: Quick help
- Size: Mostly for gear and boots
- Category: Construction, Equipment, Mountaineering etc.
- Delivery Available: If you offer delivery, → check box.
- Delivery Notice: How much notice do you need to ensure timely delivery. This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
- Delivery fee covers Drop off and Pick up of item from delivered location.
- Delivery Times: Enter the available WEEKDAY and WEEKEND delivery times. You can enter multiple times (depending on your schedule). For convenience, these times are applied to the entire year. You can customize in CUSTOMIZE INFO (last item on the list, click on day). A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
- Delivery radius: How far can you deliver?
- Pick Up Times: Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule). For convenience, these times are applied to the entire year. You can customize in CUSTOMIZE INFO (last item on the list, click on date).
- Pick Up Times: Enter your available WEEKEND PICK UP TIMES. You can enter multiple times (depending on your schedule). These times are applied to all weekends. You can customize in CUSTOMIZE (last item on the list, click on day).
- Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.). You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
- Request Type:
- REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
- ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
- Status: The default listing status is ACTIVE. Use INACTIVE choice if you want to temporarily suspend the listing. When you are ready to relist, go ACTIVE.
- Upload the product Operations Manual (PDF), if available.
- Geolocation and Sales Tax allocation. Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.
PHOTOS
- Upload relevant pics from Camera or Gallery. If you have multiple pics, select the thumbnail for 1st pic to display.
DISCOUNTS/SECURITY DEPOSIT
- Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount. You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
- If you require a security deposit, enter amount
- Sales Tax is calculated automatically based on the location of the item.
- You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility. If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax. However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns. You will be issued a Form 1099 showing your income. Please consult a tax professional to assist you with your tax obligations.
- Periodic specials. If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer. If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th.
- Click pull up table. This info is visible in the item listing description to all users.
- Customize what you want
- NOTE: The info you enter here will delete and supersede the info entered in BASICS
- It will appear in MY LISTINGS for future editing.
EDIT YOUR LISTING
- Dashboard/My Listings/Edit icon
- SAVE
- GLOBAL DEFAULT POLICY
- Policy has 6 tiers and is applied progressively. The policy will be visible when the renter views the listing details.It calculates the charges based on when you cancel in relation to your request time. The request has to be in the ACCEPTED status to be CANCELLED.
- CHOICES
- DEFAULT POLICY- Global Policy. Set by admin
- LISTER LEVEL: You can EDIT the default policy, pick templates or Create your personal policy. Its up to you.
- STUFF LEVEL: If you have a unique item among your other listings, you can create a policy specifically for that time. The default policy has 6 tiers. You can edit this policy, pick other templates that vary from strict to lax charges. Its up to you. In your ACCOUNT/CANCELLATION POLICIES/EDIT to start editing or scroll down and create a NEW policy.
- Creating your policy:
- Choose your policy level ( Lister/Specific item)
- Name your policy
- Describe.
- Select a Time range
- Set a charge percentage
- +ADD
- CREATE POLICY
EXPIRATION TIME/FREE CANCELLATION TIME
-
If you do not respond to the request, the request will expire after 12 hrs (default GLOBAL POLICY) and the request will be voided. If you want to change the expire time, go to ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW and set the Free cancellation period/Expire time. Of course, renters prefer shorter settings so they can pursue alternatives if you don't ACCEPT their request but they may make requests early if you have a longer setting.
ACTIVE RESPONSE HOURS
- The platform runs 24/7 but you may have a convenient window. Say a renter makes a request at 11pm AM to ensure he is first in line and you have a response window from 7AM to 6PM; the renter is aware that you may not ACCEPT until 7am.
-
You can specify your Active response time wiindow in ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW-Active response time window.
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How do I edit my listing?
Click on →MY LISTINGS and make your changes. For ease, you can also make changes to your listing on the platform using the edit button. This functional button only appears on your own listings. Don't forget to SAVE your changes.
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general
About us
Have your rake and rent it too®
With the planet in mind, we reduce our environmental footprint by rentCrazing what we already own. Together, we build stronger communities with shared circular economies by keeping quality items in circulation. Here your possessions pay for your passions®. Sign up using your Google, Facebook or email account. Tell us about yourself. Pick your item with a click. List your items with a click. You can have your payout mailed to you by check. Alternatively, use your existing STRIPE account, or sign up for a STRIPE payout account in the App or at rentCraze.com
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Money matters
- rentCraze® partners with STRIPE for PAYOUT payments. All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
- Option 1: When you finish listing your first item, go to ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account. Payment is released 24 hrs. after member returns item. It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.
- Option 2: Go to ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address. Payment is mailed 24 hrs after renter returns item.
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How can I delete my account?
Rentcraze - Account Deletion Policy
Facebook Data Deletion Instructions
RentCraze does not save your Facebook personal data on its server.
However, according to Facebook policy, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL.
1. Go to your Facebook Account’s Setting & Privacy. Click “Settings”
2. Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook account.
3. Search and Click “rentCraze” in the search bar.
4. Scroll and click “Remove”.
5. Congratulations, you have successfully removed your app activities and data from rentCraze.
How can you delete the data we collect from you?
You have the right to request access to the personal information we collect from you, change that information, or delete it. Post login, other than your email, you can update all the information in your account To request the deletion of your personal information or account related data, please log into the rentcraze.com site and proceed to Dashboard/Profile/Delete Account, https://rentcraze.com/users/delete account and follow the directions. If you have any questions regarding the deletion, please contact us at contact@rentcraze.com. All account data, post clearing all your liabilities may be deleted. All your previous records will be removed from the rentCraze server and no data is recoverable once deleted from the admin end. If you have any pending or current Requestss, you will have to wait for the completion of these requests to delete your account.
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What is Service fee?
We have to keep the wheels turning. This fees covers all of rentCraze's expenses.
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How do I create an account?
Click the "Sign Up" button at the top right of the page. You can register using your email address or social media accounts. Fill in your details, verify your email, and you're ready to start using RentCraze!
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payments
How do payments work?
We support multiple payment methods including credit/debit cards.
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Is my payment information secure?
Absolutely! We use bank-level encryption and comply with PCI DSS standards. Your payment information is never stored on our servers and all transactions are processed through secure payment gateways.
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safety
How do you verify listings?
All property listings go through a verification process. We verify property ownership, check photos for authenticity, and monitor for suspicious activity. Verified listings are marked with a trust badge.
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What if I encounter a scam?
Report any suspicious activity immediately through our reporting system. Never send money outside the platform, and be wary of deals that seem too good to be true. Our support team investigates all reports promptly.
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How is my personal information protected?
We take privacy seriously. Your personal information is encrypted, never sold to third parties, and used only for facilitating rental transactions. You can review our Privacy Policy for complete details.
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support
How do I contact customer support?
You can reach our support team via email at support@rentcraze.com, through live chat (available 9 AM - 6 PM), or by submitting a support ticket through your account dashboard. We typically respond within 24 hours.
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What if I forgot my password?
Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.
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Can I delete my account?
Yes, you can delete your account from your account settings. Note that this action is permanent and will remove all your data. Active rental agreements must be completed before account deletion.
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Still Have Questions?
Our support team is here to help you 24/7. Get in touch with us anytime.