When you receive a request, the RENTER will receive an OTP.  When you hand over the item, ask for this OTP.  This ensures that this is the renter who requested the item.

You, the LISTER will also receive a return OTP.  Give this OTP to the renter when he returns tthe item to you.  You can also use the PROCEED button in your REQUEST MANAGEMENT to mark the item as RETURNED.  Do not give the OTP or MARK as returned unless you have the item in your possession!  This action lets the ADMIN know that the transaction is complete and ready to be processed.

• Log in →  LIST STUFF and follow the prompts.

BASICS 

• Name: Boots, bike, saw, tools....
• Category:  Mountaineering, Recreation, Equipment .......
• Summary:  Describe the item (overview, compatibility, best use etc.). 
• Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).
• Brand:  Quick help
• Model:  Quick help
• Size:  Mostly for gear and boots
• Category:  Construction, Equipment, Mountaineering etc.
• Delivery Available:  If you offer delivery,  → check box. 
• Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
• Delivery fee covers Drop off and Pick up of item from delivered location.   
• Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
• Delivery radius: How far can you deliver?
• Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).
• Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).
• Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
• Request Type: 
  • REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
  • ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
• Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.
• Upload the product Operations Manual (PDF), if available.

LOCATION

• Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

PHOTOS

• Upload relevant pics from Camera or Gallery. If you have multiple pics, select the thumbnail for 1st pic to display.

DISCOUNTS/SECURITY DEPOSIT

• Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
• If you require a security deposit, enter amount

TAXES

• Sales Tax is calculated automatically based on the location of the item.
• You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

  PROMOTION

• Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

   

CUSTOMIZE

• Click pull up table.  This info is visible in the item listing description to all users.
• Customize what you want
• NOTE: The info you enter here will delete and supersede the info entered in BASICS

SUBMIT YOUR LISTING

• It will appear in MY LISTINGS for future editing. 

EDIT YOUR LISTING

•  Dashboard/My Listings/Edit icon
•   SAVE

CANCELLATION POLICY SET UP

• GLOBAL DEFAULT POLICY
• Policy has 6 tiers and is applied progressively.  The policy will be visible when the renter views the listing details.It calculates the charges based on when you cancel in relation to your request time.  The request has to be in the  ACCEPTED status to be CANCELLED.
•  
•  CHOICES
  • DEFAULT POLICY- Global Policy. Set by admin
  • LISTER  LEVEL:  You can EDIT the default policy, pick templates or Create your personal policy.  Its up to you.
  • STUFF LEVEL:  If you have a unique item among your other listings, you can create a policy specifically for that time.  The default policy has 6 tiers.  You can edit this policy, pick other templates that vary from strict to lax charges.  Its up to you. In your ACCOUNT/CANCELLATION POLICIES/EDIT to start editing or scroll down and create a NEW policy.  

• Creating your policy:
  • Choose your policy level ( Lister/Specific item)
  • Name your policy
  • Describe.
  • Select a Time range
  • Set a charge percentage
  • +ADD
  • CREATE POLICY

EXPIRATION TIME/FREE CANCELLATION TIME

• If you do not respond to the request, the request will expire after 12 hrs (default GLOBAL POLICY) and the request will be voided.  If you want to change the expire time, go to ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW  and set the Free cancellation period/Expire time.  Of course, renters prefer shorter settings so they can pursue alternatives if you don't ACCEPT their request but they may make requests early if you have a longer setting.

ACTIVE RESPONSE HOURS

• The platform runs 24/7 but you may have a convenient window.  Say a renter makes a request at 11pm  AM to ensure he is first in line and you have a response window from 7AM to 6PM; the renter is aware that you may not ACCEPT until 7am.  

• You can specify your Active response time wiindow in ACCOUNT/CANCELLATION POLICIES/EDIT/WIINDOW-Active response time window.

Click on →MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forget to SAVE your changes.