Listing and Renting

Name: Boots, bike, saw....
Category: Mountaineering, Recreation, Equipment .......
Summary: Describe the item (overview, compatibility, best use etc.).
Price: This is the Base Price. You can customize in CUSTOMIZE INFO (last item on the list).
Brand: Quick help
Model: Quick help
Size: Mostly for gear and boots
Category: Construction, Equipment, Mountaineering etc.
Delivery Available: If you offer delivery, → check box.
Delivery Notice: How much notice do you need to ensure timely delivery. This is the minimum notice required, (a booking made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
Delivery fee covers Drop off and Pick up of item from delivered location.
Delivery Times: Enter the available WEEKDAY and WEEKEND delivery times. For convenience, these times are applied to the entire year. You can customize in CUSTOMIZE INFO (last item on the list, click on day). A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am.
Delivery radius: How far can you deliver?
Pick Up Times: Enter your available WEEKDAY PICK UP TIMES. For convenience, these times are applied to the entire year. You can customize in CUSTOMIZE INFO (last item on the list, click on date).
Pick Up Times: Enter your available WEEKEND PICK UP TIMES. These times are applied to all weekends. You can customize in CUSTOMIZE (last item on the list, click on day).
Pick Up Notice applicable: How much notice do you need to prepare your item. This is the minimum notice required, (a booking made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am).
Booking Type:
- REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the Booking.
- USERS BOOK INSTANTLY- it's accepted by you automatically as soon as it's booked by renter. You will be notified that you have accepted an Instant Booking.
Status: The default listing status is ACTIVE. Use INACTIVE choice if you want to temporarily suspend the listing. When you are ready to relist, go ACTIVE.
Upload the product Operations Manual (PDF), if available.

LOCATION

Geolocation and Sales Tax allocation. Enter Number, Street, City (select full address from geolocation suggestions). This is the address where the renting party will pick up the item and will appear in part on the listing.

PHOTOS

Upload relevant pics from Camera or Gallery.

DISCOUNTS/SECURITY DEPOSIT

Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount. You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
If you require a security deposit, enter amount

TAXES

Sales Tax is calculated automatically based on the location of the item.
You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility. If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax. However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns. You will be issued a Form 1099 showing your income. Please consult a tax professional to assist you with your tax obligations.

PROMOTION

Periodic specials. If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer. If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th.

CUSTOMIZE

Click pull up table. This info is visible in the item listing description to all users.
Customize what you want
NOTE: The info you enter here will delete and supersede the info entered in BASICS

SUBMIT YOUR LISTING

It will appear in MY LISTINGS for future editing.

GETTING PAID

rentCraze® partners with STRIPE for PAYOUT payments. Set up a STRIPE account. When you finish listing your first item, you will be directed to the STRIPE Log in/sign up page. To change your account information later, go to ACCOUNTS/PAYOUT SETTING and follow the prompts. Payment is released 24 hrs. after member returns item. All transactions are conducted through STRIPE. All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.
- Option 1: rentCraze® partners with STRIPE for PAYOUT payments. When you finish listing your first item, go to ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account. Payment is released 24 hrs. after member returns item. It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account. All transactions are conducted through STRIPE.
- Option 2: Send us your directive through the rentcraze CONTACT US link and receive the payment by Check, mailed to your physical address (same address as your profile).

EDITING YOUR LISTING

→MY LISTINGS and make your changes. For ease, you can also make changes to your listing on the platform using the edit button. This functional button only appears on your own listings.

NOTIFICATION

When a user requests to book your listed item, you will get a PUSH NOTIFICATION. Go to BOOKINGS/RECEIVED to ACCEPT /DECLINE the booking. If you DECLINE, please be courteous and give the renter an explanation through the Chat box for that BOOKING REQUEST. If you selected INSTANT BOOKING option for your listing, you will receive a notification for your pre-accepted booking.

DELIVERY-L

Delivery: If the item is to be delivered; The Delivery address entered by the renter is displayed as a link in the BOOKING/RECEIVED module. Click on this link to get directions.
Please request to see the other party's government issued photo I.D. for confirmation of identity.

COMMUNICATION

You can communicate with the renter through BOOKINGS/RECEIVED/ALL chat box. If you have more than one booking, select the chat box corresponding to the booking. The renter will receive a notification asking them to check their BOOKINGS/SENT chat box for updates. Each booking has its own dedicated chat box.

CANCELATION-L

Cancelation: Renter has the option to cancel their booking before it’s accepted by you in the BOOKINGS/RECEIVED module. The transaction will be voided.
You cannot decline a BOOKING after it has been accepted by you. If under extreme circumstances, you need to to Decline the BOOKING, you need to inform the RENTER immediately so they are not waiting for pickup/delivery. In the App, click on the X in your BOOKINGS/RECEIVED and PROCEED. On the website, you need to contact@rentcraze.com or thru your web dashboard →ACCOUNT/CONTACT US to proceed. Please consult the Cancelation policy for charges that may apply.

REFUSAL

Refusal: If the renter refuses the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately by clickin on the X button in your BOOKING/SENT module and PROCEED to the CONTACT page or through your web dashboard →ACCOUNT/CONTACT US

BOOKING EXPIRATION-L

Lister has 1 hour to accept the BOOKING. If you do not accept the booking within the hour, it will expire. The transaction will be voided.

SECURITY DEPOSIT-Lister

If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented. If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send your concerns to the other party. Both parties will be required to submit written responses. If the matter is not resolved mutually by the two parties, it will be sent to arbitration.

REVIEWS by LISTER

The Lister can write a detailed review of the renter through the Dashboard/Reviews/Review by You section in the website or the Mobile Friendly site. Detailed Renter reviews are available when you click on the renter's icon profile on the Website or Mobile Friendly site.

RENTING

WHAT, WHEN, WHERE®

PICK

DELIVERY

VERIFICATION

PAYMENT

NOTIFICATIONS

COMMUNICATIONS

CANCELLATION

DURING RENTAL

BOOKING EXPIRATION-R

REVIEWS by RENTER

WHAT, WHEN, WHERE®

What,where,when® concept. If your city is pictured, please click on the picture for faster results.
By Category: if you have a general idea of what's out there
By Item: If you are looking for a specific item. Select an item from the pop up results.
Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
Delivery: If you are searching for items that offer delivery, check box. Look in Item details for Delivery Notice Required. This is the minimum notice required, (a booking made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the BOOKING section is outside the delivery radius offered, the system will notify you.
Pick Up Notice applicable: This is the minimum prep notice required by the Lister; (a booking made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am). The system will guide you.
Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items.
Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table.

PROMOTIONS

Periodic specials. If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer. If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th.

CUSTOMIZED INFO

CUSTOMIZED INFO gives you more info about he listing

PICK

CUSTOMIZED INFO: Before you CHOOSE, click on the CUSTOMIZED INFO to see if the item is customized.
BOOK NOW: If the basics meet your needs, click BOOK NOW to proceed.
SELECT YOUR DATES: One (1) Rental unit is defined as a 24-hr. period beginning at pick up time selected. Example: You book an item for 10am, you pick up the item at 10am for 1 unit, you need to return it by 10am the following day. If you had it delivered at 10am, have it ready for pick up by 10am.
CONFIRM BOOKING: Listers have two listing options: REQUEST TO BOOK and INSTANT BOOKING. If you get the REQUEST TO BOOK option, the LISTER is notified to ACCEPT or DECLINE your request. You will receive a notification that your BOOKING IS PENDING. LISTER 's response is sent to you as a PUSH NOTIFICAION and the status of your BOOKING/SENT module will change to ACCEPTED. In INSTANT BOOKING, the booking is automatically accepted, the LISTER is immediately notified.

DELIVERY/PICK UP

DELIVERY; If you want the item delivered; Check the Delivery box in options. The default address is the current delivery address. If you want it at a temporary address, pick the CHANGE ADDRESS option when booking. This will be displayed in the Lister's BOOKING/RECEIVED module. For example, the current time is 8:45am, the lister requires a 3-hr. notice, the earliest slot you should pick is the 12pm slot. Be ready to accept delivery at the selected time. Have a government issued photo I.D.
CONFIRM BOOKING page: Customized Pick Up/Delivery displayed automatically.
PICK UP: The item location is displayed as a link in your BOOKINGS/SENT icon (bottom bar) in app. Click to get directions.

VERIFICATION

Mandatory requirement verification: By checking the verification box at checkout, you acknowledge that you have read the Terms of Agreemen and agree to rentCraze’s Terms of Agreement, Waiver of Liability and the Terms of Service of any applicable services. By booking and checking the verification box, you verify that you are familiar with the equipment you are renting and have used/operated the item satisfactorily in the past.

PAYMENT

Payment: You can pay by credit card through STRIPE. rentCraze® does not store any credit card information. So you will have to reenter your information every transaction.All transactions are conducted through STRIPE. All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.

NOTIFICATIONS

Notification: After you CONFIRM and PAY for the booking, you will receive a Booking Pending notification which → to your BOOKINGS/SENT inbox. A Booking accepted notification will be sent when the lister accepts your booking.

COMMUNICATIONS

You can communicate with the lister through the BOOKINGS/SENT specific chat box. Each booking has its own dedicated chat box.

CANCELLATION

Cancelation: You have the option to directly cancel your booking before it’s accepted by the LISTER in the BOOKINGS/SENT module. Your transaction will be voided.
You cannot cancel a BOOKING without penalty after it has been accepted. If under extreme circumstances, you need to to cancel the BOOKING, you need to inform the LISTER immediately so they are not waiting for pickup/delivery. In the App, click on the X in your BOOKINGS/RECEIVED and PROCEED. On the website, you need to contact contact@rentcraze.com or your dashboard→ACCOUNT/CONTACT US to proceed. Please consult the Cancelation policy for charges that may apply.

REFUSAL

Refusal: If you refuse the item based on condition or it was not similar to the item in the listing, you must inform RentCraze® immediately by clickin on the X button in your BOOKING/SENT module and PROCEED to the CONTACT page or through your web dashboard→ACCOUNT/CONTACT US

DURING RENTAL

If you have any issues with the item mid rental. Contact LISTER through messaging. If issue is not resolved, please contact rentCraze support immediately. Include BOOKING ID from from your BOOKINGS/SENT module.

MEET UP

Pick Up/Delivery: You must pick up/accept delivery of the item at the time you selected. Bring a government issued photo I.D.

RETURN

Return: Drop the item with the LISTER where you picked it up. Have the item ready for pick up, if it was delivered.

BOOKING EXPIRATION-R

Lister has 1 hour to accept the BOOKING. If they do not accept the booking within the hour, it will expire. You will receive a PUSH NOTIFICATION. Your transaction will be voided. For reference, it will appear in your Accouunts/Financial history.

SECURITY DEPOSIT-Renter

If the lister requires a security deposit, it will be refunded 24hrs after completion of rental and return of item in the condition it was rented.
If the Lister files a damage complaint thru the Account/CONTACT US link, rentCraze will send your concerns to the other party. Both parties will be required to submit written responses. If the matter is not resolved mutually by the two parties, it will be sent to arbitration.

REVIEWS by RENTER

After you have returned the item, a WRITE A REVIEW button will be activated in your BOOKINGS/SENT module for the listing. If you want to write a detailed review, please log on to the MOBILE FRIENDLY site account or your website Account/Review/Reviews by you.

GENERAL

DELETING YOUR ACCOUNT

It's easy to delete you account if you need to do so. Please go to your Dashboard/Profile/Delete my account, and follow the instructions. If you have any outstanding bookings, (received or sent), the secure community protection (SCP) system will not allow you to input your password until these bookings are completed. After a deletion request, you have 7 days to change your mind and reactivate your account by logging in. After 7 days, the account will be permanently deleted.