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Early Return Request

Procedures

Go to your DASHBOARD, Manage Request and proceed to the detailed worksheet.
Click on the REQUEST EARLY RETURN and start the process.
To see a detailed explanation, click on the VIEW DAY-WISE CALCULATIONS AND POLICY DETAILS.
Pick a reason from the selection and check all the boxes stating that you have read the policies.
Click CONFIRM RETURN. REFRESH the LATEST STATUS button after each submisssion to be current.
Your STATUS will reflect the change stating that the LISTER has been notified.
If the lister agrees, they will mark the item as RETURNED or give you their lister OTP when they have possession of the item
The support status will notify you that the item has been returned
The SUPPORT GROUP will be notified of all the proceedings as they progress.
REFRESH the LATEST STATUS button after each submisssion to be current.

I understand and agree to the following:

 

 

 Standard Global Cancellation Policy
Dec 18-Dec23 
Daily base rate $10.00
Weekend rate   $  5.00
Security deposit $ 10.00
 
Cancellation Processing Time: Dec 20, 2025, 8:51 PM
Base time for all calculations
Detailed Day-wise Charges & Refunds
Day Date Start Time  Status Time Until next rental start/Day  Base Rental Amount Policy %  Total Charge Amount Refund Amount
Day 1 2025-12-17 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 2 2025-12-18 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 3 2025-12-19 11:00 AM Used Already used $10.00 100% $12.01 $0.00
Day 4 2025-12-20 8:51PM Early Return Used Already used $5.00 100% $7.01 $0.00
Day 5 2025-12-21 11:00 AM Unused 14h 9m $5.00 80% $5.60 $1.41
Day 6 2025-12-22 11:00 AM Unused 1d 14h $10.00 75% $9.05 $3.02
                                         Total: *Refund includes $10.00 security deposit $57.69 $4.41 + $10.00
 Legend: Used Days = 100% charged | Partial Charge = Policy-based charge | Low/No Charge = Higher refund
 Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
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Listing stuff

  • Log in →  LIST STUFF and follow the prompts.

 

BASICS 

  • Name: Boots, bike, saw, tools....
  • Category:  Mountaineering, Recreation, Equipment .......
  • Summary:  Describe the item (overview, compatibility, best use etc.). 
  • Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).
  • Brand:  Quick help
  • Model:  Quick help
  • Size:  Mostly for gear and boots
  • Category:  Construction, Equipment, Mountaineering etc.
  • Delivery Available:  If you offer delivery,  → check box. 
  • Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).
  • Delivery fee covers Drop off and Pick up of item from delivered location.   
  • Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.
  • Delivery radius: How far can you deliver?
  • Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).
  • Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).
  • Time needed to prepare item: If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.
  • Request Type: 
    • REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.
    • ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.
  • Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.
  • Upload the product Operations Manual (PDF), if available.

  • LOCATION

  • Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

     

    PHOTOS

  • Upload relevant pics from Camera or Gallery.

     

    DISCOUNTS/SECURITY DEPOSIT

  • Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.
  • If you require a security deposit, enter amount

 

  • TAXES
  • Sales Tax is calculated automatically based on the location of the item.
  • You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

  • PROMOTION

  • Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

     

    CUSTOMIZE

  • Click pull up table.  This info is visible in the item listing description to all users.
  • Customize what you want
  • NOTE: The info you enter here will delete and supersede the info entered in BASICS

  • SUBMIT YOUR LISTING

  • It will appear in MY LISTINGS for future editing. 
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Listing

Log in →  LIST STUFF and follow the prompts.

 

BASICS 

Name: Boots, bike, saw, tools....

Category:  Mountaineering, Recreation, Equipment .......

Summary:  Describe the item (overview, compatibility, best use etc.). 

Price:  This is the Base Price.  You can customize in CUSTOMIZE INFO (last item on the list).

Brand:  Quick help

Model:  Quick help

Size:  Mostly for gear and boots

Category:  Construction, Equipment, Mountaineering etc.

Delivery Available:  If you offer delivery,  → check box. 

Delivery Notice:  How much notice do you need to ensure timely delivery.  This is the minimum notice in hours you need to complete delivery to your farthest request, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am).

Delivery fee covers Drop off and Pick up of item from delivered location.   

Delivery Times:  Enter the available WEEKDAY and WEEKEND delivery times.  You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize in  CUSTOMIZE INFO (last item on the list, click on day).  A 9am delivery time denotes that the item will be at the desired location at 9am and will be recovered at 9am the next day.

Delivery radius: How far can you deliver?

Pick Up Times:   Enter your available WEEKDAY PICK UP TIMES. You can enter multiple times (depending on your schedule).  For convenience, these times are applied to the entire year.  You can customize  in  CUSTOMIZE INFO (last item on the list, click on date).

Pick Up Times:   Enter your available WEEKEND PICK UP TIMES.  You can enter multiple times (depending on your schedule). These times are applied to all weekends.  You can customize in CUSTOMIZE (last item on the list, click on day).

Pick Up Notice:   Time needed to prepare item.  If you need time, check □. How much notice do you need to prepare your item (get it out of the garage, test start it, wash it etc.).  You will enter the hours needed in the PickUp Notice box. This is the minimum notice you need. Example: A request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am.

Request Type: 

REVIEW EACH REQUEST- You will get a notification, asking if you want to accept the request.

ACCEPT REQUEST INSTANTLY- it's accepted by you automatically as soon as it's request by renter. You will be notified that you have accepted an Instant Request.

Status:  The default listing status is ACTIVE.  Use INACTIVE choice if you want to temporarily suspend the listing.  When you are ready to relist, go ACTIVE.

Upload the product Operations Manual (PDF), if available.

 

LOCATION

Geolocation and Sales Tax allocation.  Enter Number, Street, City (select full address from geolocation suggestions) in your listing. This is the address where the renting party will pick up the item and will appear in part on the listing.

 

PHOTOS

Upload relevant pics from Camera or Gallery.

 

DISCOUNTS/SECURITY DEPOSIT

Offer custom rates and discounts. You can offer either a weekly discount or a monthly discount.  You cannot offer both simultaneously. The blue discount banner will only appear on the listing pic during the specified discount period.

If you require a security deposit, enter amount

 

TAXES

Sales Tax is calculated automatically based on the location of the item.

You need to check with your City and State tax authorities regarding Sales Tax and other required tax deposits. These are your responsibility.   If you live in a State that allows FACILITATOR tax collection and deposit, rentCraze® will collect and deposit the applicable State sales tax.  However, the LISTER will have to register with the applicable State Dept of Revenue and file the required excise tax returns.  You will be issued a Form 1099 showing your income.  Please consult a tax professional to assist you with your tax obligations.

 

PROMOTION

Periodic specials.  If you offer a promotion from Jan 5th thru Jan 7th, it applies to dates listed in the offer.  If a user books it from the 3th to the 10th, the discount only applies to Jan 5th, 6th and 7th. 

 

CUSTOMIZE

Click pull up table.  This info is visible in the item listing description to all users.

Customize what you want

NOTE: The info you enter here will delete and supersede the info entered in BASICS

 

SUBMIT YOUR LISTING

It will appear in MY LISTINGS for future editing.

 

GETTING PAID

rentCraze® partners with STRIPE for PAYOUT payments.  All transactions ( Accepted, Cancelled, Declined, Expired) appear in ACCOUNT/FINANCIAL HISTORY. Click to view INVOICE DETAILS.

Option 1: When you finish listing your first item, go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want to be paid through a STRIPE connected account.  Payment is released 24 hrs. after member returns item.   It may take 3-5 business days for payment to post in your STRIPE account and then into your Bank Account.  

Option 2: Go to  ACCOUNTS/PAYOUT SETTING and follow the prompts if you want your payout mailed by check to your profile address.  Payment is mailed 24 hrs after renter returns item. 

 

EDITING YOUR LISTING

→MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forgrt to SAVE your changes.

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How do I edit my listing?

Click on →MY LISTINGS and make your changes.  For ease, you can also make changes to your listing on the platform using the edit button.  This functional button only appears on your own listings.  Don't forget to SAVE your changes.

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