Help Center
Find answers to your questions about RentCraze
Renters
How do I find stuff?
- Why, What, where, when® concept.
- By Item: If you are looking for a specific item. Select an item from the pop up results.
- By Category: if you have a general idea of what's out there
- Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
- Delivery: If you are searching for items that offer delivery, check box. Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
- Pick Up Notice applicable: This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am). The system will guide you.
- Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items.
- Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
- Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table. Ask
Can I have it delivered?
Q. Is DELIVERY available?
A. Look for DELIVERABLE in Item details.
Q. What does delivery cover?
A. Drop off at your location and Pick Up from drop off site.
Q. What is DELIVERY NOTICE?
A. The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details. The next available slot will be after 10:50am.
Q. What is TIME NEEDED TO PREPARE ITEM/ PICKUP NOTICE?
A. The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc). The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice. The next available slot will be after 9:50am.
Q. What is the Delivery zone?
A. Deliver zone is radius based. The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle. It's the lister's discretion. Lower the Carbon footprint and support LOCAL listings. Rent as close to your destination as possible.
Q. Can I have it delivered to my current location?
A. Change the DEFAULT Delivery address to reflect the applicable delivery address.
Q. Is Delivery fee subject to Sales Tax?
A. Yes
Q. is Delivery fee refundable
A. No, however
By default DELIVERY charges will not be refunded automatically even if the item has not been delivered because we do not know the stage of the lister's involvement:
Has he loaded the equipment on the trailer?
Has he reserved and paid for a trailer?
Has he made arrangements for the delivery?
Has he taken time off to deliver the item?
Therefore to be fair to both parties, DELIVERY FEE refund is at the discretion of the LISTER. The LISTER will communicate his desire to SUPPORT regarding a refund of this fee if applicable.
Delivery fee refund (renter)
By default DELIVERY charges will not be refunded automatically, even if the item has not been delivered because we do not know the stage of the lister's involvement:
Has he loaded the equipment on the trailer?
Has he reserved and paid for a trailer?
Has he made arrangements for the delivery?
Has he taken time off to deliver the item?
Therefore to be fair to both parties, DELIVERY FEE refund is at the discretion of the LISTER. The LISTER will communicate his desire to SUPPORT regarding a refund of this fee if applicable.
Early Return Request Procedure
Procedure
I understand and agree to the following:
Standard Global Cancellation Policy
Detailed Day-wise Charges & Refunds
| Day | Date | Start Time | Status | Time Until next rental start/Day | Base Rental Amount | Policy % | Total Charge Amount | Refund Amount |
|---|---|---|---|---|---|---|---|---|
| Day 1 | 2025-12-17 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 2 | 2025-12-18 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 3 | 2025-12-19 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 4 | 2025-12-20 | 8:51PM Early Return | Used | Already used | $5.00 | 100% | $7.01 | $0.00 |
| Day 5 | 2025-12-21 | 11:00 AM | Unused | 14h 9m | $5.00 | 80% | $5.60 | $1.41 |
| Day 6 | 2025-12-22 | 11:00 AM | Unused | 1d 14h | $10.00 | 75% | $9.05 | $3.02 |
| Total: | $57.69 | $14.41 | ||||||
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Early Return Charges
DELIVERY CHARGES: By default DELIVERY charges will not be refunded automatically even if the item has not been delivered. This is because, we do not know the stage of the lister's involvement:
Has he loaded the equipment on the trailer?
Has he reserved and paid for a trailer?
Has he made arrangements for the delivery?
Has he taken time off to deliver the item?
Therefore to be fair to both parties, DELIVERY FEE refund is at the discretion of the LISTER. The LISTER will communicate his desire to SUPPORT regarding a refund of this fee if applicable.
Cancellation breakdown & refund calculation
Total paid: $72.10
Total Charged after EARLY RETURN: $57.69$14.41
Still Have Questions?
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