Help Center
Find answers to your questions about RentCraze
Renters
How do I find stuff?
- Why, What, where, when® concept.
- By Item: If you are looking for a specific item. Select an item from the pop up results.
- By Category: if you have a general idea of what's out there
- Filters: Price range, Brand, Size, Make, Delivery availability etc. to further customize your search.
- Delivery: If you are searching for items that offer delivery, check box. Look in Item details for Delivery Notice Required. This is the minimum notice required, (a request made at 8:25am with a 2hr delivery notice will show an earliest available time of 11am). If your input delivery address in the REQUEST section is outside the delivery radius offered, the system will notify you.
- Pick Up Notice applicable: This is the minimum prep notice required by the Lister; (a request made at 8:25am with a 1hr pick up notice will show an earliest available time of 10am). The system will guide you.
- Quick Glance Details: General Price-this is the normal base price (note: lister may have day specific prices and/or times-see CUSTOMIZED INFO), Weekend Pricing, Discounts, Geolocation, Delivery radius/price/notice and Similar items.
- Discounts: Weekend rates, Weekly and Monthly discounts are displayed in the Item Specs. Discounts applied are listed in the Price Table.
- Promotions: Displayed on the item picture links as a banner. This discount, if offered, is displayed as a percentage in the Price Table. Ask
Can I have it delivered?
Q. Is DELIVERY available?
A. Look for DELIVERABLE in Item details.
Q. What does delivery cover?
A. Drop off at your location and Pick Up from drop off site.
Q. What is DELIVERY NOTICE?
A. The minimum notice (hours) the Lister requires to ensure timely delivery to the farthest distance specified in the listing. The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am. Lister has 2 hrs delivery notice in details. The next available slot will be after 10:50am.
Q. What is TIME NEEDED TO PREPARE ITEM/ PICKUP NOTICE?
A. The time (after REQUEST is initiated) required by the lister to prep the item (Test start item, getting to item etc). The system will not allow the renter to pick any times that fall in this parameter. You initiated the request at 8:50am, lister requires 1 hr notice. The next available slot will be after 9:50am.
Q. What is the Delivery zone?
A. Deliver zone is radius based. The lister can decliine the booking if the delivery address is within the zone but across a waterway or some other obstacle. It's the lister's discretion. Lower the Carbon footprint and support LOCAL listings. Rent as close to your destination as possible.
Q. Can I have it delivered to my current location?
A. Change the DEFAULT Delivery address to reflect the applicable delivery address.
Q. Is Delivery fee subject to Sales Tax?
A. Yes
Early Return Request Procedure
Procedure
I understand and agree to the following:
Standard Global Cancellation Policy
Detailed Day-wise Charges & Refunds
| Day | Date | Start Time | Status | Time Until next rental start/Day | Base Rental Amount | Policy % | Total Charge Amount | Refund Amount |
|---|---|---|---|---|---|---|---|---|
| Day 1 | 2025-12-17 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 2 | 2025-12-18 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 3 | 2025-12-19 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 4 | 2025-12-20 | 8:51PM Early Return | Used | Already used | $5.00 | 100% | $7.01 | $0.00 |
| Day 5 | 2025-12-21 | 11:00 AM | Unused | 14h 9m | $5.00 | 80% | $5.60 | $1.41 |
| Day 6 | 2025-12-22 | 11:00 AM | Unused | 1d 14h | $10.00 | 75% | $9.05 | $3.02 |
| Total: | $57.69 | $14.41 | ||||||
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Early Return Charges
Cancellation breakdown & refund calculation
Total paid: $72.10
Total Charged after EARLY RETURN: $57.69$14.41
Early Return Procedure
Procedure
I understand and agree to the following:
Standard Global Cancellation Policy
Detailed Day-wise Charges & Refunds
| Day | Date | Start Time | Status | Time Until next rental start/Day | Base Rental Amount | Policy % | Total Charge Amount | Refund Amount |
|---|---|---|---|---|---|---|---|---|
| Day 1 | 2025-12-17 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 2 | 2025-12-18 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 3 | 2025-12-19 | 11:00 AM | Used | Already used | $10.00 | 100% | $12.01 | $0.00 |
| Day 4 | 2025-12-20 | 8:51PM Early Return | Used | Already used | $5.00 | 100% | $7.01 | $0.00 |
| Day 5 | 2025-12-21 | 11:00 AM | Unused | 14h 9m | $5.00 | 80% | $5.60 | $1.41 |
| Day 6 | 2025-12-22 | 11:00 AM | Unused | 1d 14h | $10.00 | 75% | $9.05 | $3.02 |
| Total: | $57.69 | $14.41 | ||||||
Time Until Day: Shows hours/days remaining until that rental day starts. Less notice = higher cancellation charge.
Early Return Charges
Cancellation breakdown & refund calculation
Total paid: $72.10
Total Charged after EARLY RETURN: $57.69$14.41
Early return
Early Return Cancellation Policy
Clear and transparent cancellation terms to protect both Renters and Listers
Standard cancellation terms apply to this listing
Standard Cancellation Policy
Platform Default SettingsHow early return works
Go to your REQUESTS SENT, click on the Request ID of the Request of concern. Scroll to the EARLY RETURN option and follow the prompts. At one point, the system will ask you to enter the OTP provided by the lister showing that you have returned the item to the lister. Only then, will the system proceed to process the refund.
Current Rental Information
Original Return Date: 2025-11-10 8am
Status: Active Rental
Early Return Charges Breakdown
Total Paid: $74.46
Days Used: 2 of 6 days
Daily Rate: $12.41
Your Refund: $21.72
Days Remaining: 4 days
Refund Percentage: 29.2%
Day-to-Day Calculation
| Day | Total Base Amount | Policy % | Charge Applied | Refund | |
|---|---|---|---|---|---|
| Nov 4, 8am Pickup | Day 1 of rental | $12.41 | Used | -$12.41 | N/A |
|
Nov 5, 9pm Early Return initiated |
Day 2 of rental | $12.41 | Used | -$12.41 | N/A |
| Nov 6, 12.01am |
Start of Day 3 of rental 1st day in terms of Early return cancellation |
$12.41 | 75% / (1-3 days) | -$ 9.31 | $3.11 |
| Nov 7, 12.01am |
Start of Day 4 of rental 2nd day in terms of Early return cancellation |
$12.41 | 50% / (4-6 days) | -$ 6.21 | $6.21 |
| Nov 8, 12.01am |
Start of Day 5 of rental 3rd day in terms of Early return cancellation |
$12.41 | 50% / (4-6 days) | -$ 6.21 | $6.21 |
| Nov 9, 12.01am |
Start of Day 6 of rental 4th day in terms of Early return cancellation |
$12.41 | 50% / (4-6 days) | -$ 6.21 | $6.21 |
| Nov 10, 8am, Original return time |
- Total: $74.46 for 6 days
- Daily rate: $12.41 (excluding delivery)
- Used 2 days: $24.82 (today inclusive, full charge)
- Remaining 4 days: Day-by-day policy charges (avg 56.3%) = $27.92
- Delivery fee: $0.00 (non-refundable)
- Total charges: $52.74
- Refund: $74.46 - $52.74 = $21.72
Usage Summary
Days Used: 2 days
Amount: $24.82 (full charge)
Days Remaining: 4 days
Refer to global policy for charges
Renter will be refunded: $21.72
Standard Cancellation Policy
Platform Default Settings
Still Have Questions?
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